FREQUENTLY ASKED QUESTIONS
Frequently asked questions
We’ve broken down our user-friendly site into 4 easy steps:
Phase 1: Talk to us. What are your dates and pick up/drop-off locations?
Phase 2: Make your selection. You’ll be pleased with our wide array of vehicles. Pick one depending on your party size and needs.
Phase 3: Depending on your arrival and vehicle choices, pick up times may be limited. Please provide us with the most amount of information concerning your trip to better tailor our services to you.
Let’s go! Click “Continue.”
Now here’s where we’ll need your driver info and contact information.
Hit “Confirm” and “Pay” to finalize the reservation
Phase 4: After finishing your reservation, you’ll be guided through to our online payment portal www.valitor.com.
You’ll need to have your payment card in hand. After inserting card details, press “Pay.” In a short while after this last step, you should expect an email confirmation with a payment receipt.
What does the full rental price include?
What to Expect:
-All you can drive. No mileage limit.
-CDW, TP, GP & SCDW insurance INCLUDED.
-MP3/CD player with a USB connection (most models)
-24/7 Road Assistance Number (services not covered)
What NOT to expect:
-Added drivers (some vehicles may include it)
-Standard items (GPS, baby seats, sleeping bags, camping table or chair, etc.)
I’ve landed. Please walk me through the protocol for vehicle pick up.
After a quick and easy booking process, you should expect an attached pdf confirmation document which also includes a map to the office. We recommend you print the document and bring it with you.
At pick up you’ll need to sign the terms & conditions agreement in order to receive the keys.
One of the on-site technicians will guide you through the return process. We highly suggest you speak with them if you have any doubts.
We offer a streamlined service for a smooth pick up and drop off. In the event, your vehicle still being serviced in order to maintain its pristine and stellar condition, we will inform you of any delays.
Campervan Reykjavik ensures that you will be updated of even the slightest of changes. We understand how traveling may sometimes feel like a logistical nightmare, therefore we want to remove as much burden from this process as possible.
Tell me about the roadside service. Is it included in my general booking?
Of course it is.
All of our customers have year-round, 24-hour service for any roadside issues they may encounter. Just take out the rental agreement and call the number provided. If you do find yourself in the midst of an emergency, we recommend you contact the following service agencies: Fire (110), Police (112) or Ambulance (113.)
I’m packing and want to make sure I bring the right ID and documents.
Upon checking in to our airport office you’ll need to present the original ID card of the principal renter and any additional driver attached to the booking. A passport or state issued ID works just fine. We also require a valid credit card from a person within your travel party.
What happens in the event we need to scrap the entire trip?
You are able to cancel, don’t worry.
I’ve never been to Iceland. What are some things I should be aware of during my adventure?
How do I know which vehicle to choose?
During the winter months, can I rent a motorhome?
Certainly. Just make sure to check our site to see if your model/make vehicle has any limitations or requirements for winterization. One of our knowledgeable customer service agents can assist you with any questions or concerns.
Why should I book a campervan in Iceland?
Iceland is a nature lover’s dream. It’s full of magical destinations and places. The best way to travel through a large and sparse area is to take a hotel/home/car all-in-one with you. Campervans and motorhomes are ideal for Icelandic travel. They provide the comforts of home with the agility of a car.
Can I take this vehicle to events or festivals around Iceland?
This is exactly what they’re made for. Travel with ease, comfort and style to any event. Depending on whether you just want transportation to the event or you’d like to camp at the site, there’s a perfect vehicle waiting for you.
Ferries require registration numbers. Can we get one from you guys?
As we won’t have your exact vehicle until your arrival, the best thing to do if you decide on taking your vehicle onto a ferry is to provide the ferry operator with the dimensions of the vehicle and then on the registration forms you can simply state “RENTAL CAR/HIRED CAR” OR “TBA” in lieu of the registration number.
We love roughing it in the wild when we travel. Can we park the motorhome anywhere in Iceland and set up camp?
For independent camping (outside of campsites) please be aware of the following:
How will I stay warm and comfy at night during the winter?
Iceland is extremely picturesque during the winter months; untouched snow graces the healthy flora making for great photos and views. But don’t worry about staying warm, all of our vehicles are insulated like most modern cars or steel based vans. Just close all doors and windows and heat the car for a bit before turning it off to sleep and you should be fine!